AI customer communication
AI agents that communicate with customers across WhatsApp, Instagram, Facebook, websites, Gmail and other channels, while connecting conversations directly to your business workflows.
App & Web
Inventory, NFC, Loyalty, Retail
Factory, Wholesale, Ecommerce
Mobile & Web
Online distribution
What we build for AI customer communication
Every system starts from how your business works today. These are the pieces we most often design, build and connect.
Every channel, one inbox
WhatsApp, Instagram, Facebook Messenger, website chat and Gmail in a single place your team can work from.
AI agents that reply
Answers grounded in your own products, prices and policies, around the clock.
Handover to a person
When a conversation needs a human, it reaches the right one with the full history attached.
Conversations become work
A chat can create a lead, an order, a booking or a support ticket in the system you already use.
Qualification and routing
Enquiries are understood, sorted and sent to sales, support or operations automatically.
Built on Sambad.io
Our own omnichannel platform, in production today, extended around your workflows.
You probably need this if
Most businesses come to us when the way they work has outgrown the tools they started with.
- Customers wait hours for a reply on social channels
- The same questions are answered by hand all day
- Customer messages live on personal phones, not in a system
- Orders and enquiries get lost between the chat and your records
How we work
How your teams work, where information moves, where work gets stuck, what is done by hand. Then we design the technology around it.
Step 1: Audit
Understand your workflows and find the opportunities.
Step 2: Design
The systems, architecture and workflows your business actually needs.
Step 3: Build
Custom software where existing tools are not enough.
Step 4: Integrate
Connect your systems, data, APIs and channels.
Step 5: Automate
AI and automation to remove repetitive work.
Step 6: Deploy
Into production, and improving as you grow.
Questions about AI customer communication
Which channels can the AI agent work on?
WhatsApp, Instagram, Facebook Messenger, website chat and Gmail, with other channels added where they offer an integration. Every channel lands in one shared inbox.
Can a person take over a conversation?
Yes. The agent hands a conversation to your team when it needs a human, and the person picking it up sees everything that was said before.
Does it connect to our existing systems?
Yes. Conversations can create records in your CRM, store, booking or ticketing system. Where the system you need does not exist yet, we build it.
Let’s talk about your AI customer communication.
Tell us how your business works today. We'll help identify what should be automated, integrated, rebuilt, or handled by AI.